Are you ready to help clients break the spirit of poverty through the dignity of work?
Do you thrive in environments where you can engage with clients and assist them with services?
Are you naturally gifted in networking and building relationships?

The Outreach Specialist is charged with performing outreach and recruitment for the WIOA and Next Programs in Vancouver, WA and surrounding areas. The Outreach Specialist (ORS) is responsible for outreach and networking activities within the workforce development system, which includes contributing ideas and leads for identifying new referral sources and providing the necessary follow up. This position is responsible for connecting with local community based and professional organizations to build and expand a pipeline of referrals into the WIOA program. 

Career Path Services values the power of diversity and endeavors to build upon this vital strength. We are passionate about building and sustaining an inclusive and equitable working environment for all of our staff and customers. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We are committed to attracting, recruiting, retaining and advancing a diverse team that is responsive to the needs of our diverse clients.

This position is full time and will work in our Vancouver, WA office.

KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS

The major responsibilities of this position include, but are not limited to:

• Conduct internal stakeholder event planning exercise(s) to determine ideal Community-Based Organizations (CBO) partners.

• Make initial contact on behalf of Next, with each target CBO and recruit customers and promote Next system services.

• Support the development and expansion of marketing material and informational resources about Next programs and services.

• Conduct market research and general labor market research to find answers about trends and outreach opportunities.

• Connect with Youth serving organizations to ensure a smooth transition and establish a referral platform, including QR coded referral forms.  

• Provide culturally and linguistically appropriate services throughout the region.  

• Meet with job seekers and conduct interviews; identify employment barriers and refer to individualized services.

• Conduct follow-up contacts with customers; gather feedback to ensure customer satisfaction. 

• Work alongside Next and community partners to learn about, and stay current with, their processes and systems to better communicate with customers.  

• Track engagement numbers at events both inside and outside the Next office; participate in presentations, hiring events, job fairs etc. 

• Gather, interpret and analyze timely, accurate and complete data input for tracking components, status changes, referrals and outcomes and define opportunities for improvement.

• Travel to various community locations for all outreach purposes. . 

• Use our media channels to market for Next (Including but not limited to Instagram, Facebook, Tik Tok, LinkedIn and website) in conjunction with Next Branding guidelines.
   

CORE COMPETENCIES REQUIRED FOR THIS POSITION

Technical Competencies and Skills

• Ability to develop customer relationships in a respectful manner as well as assess needs, meet standards for service and evaluate customer satisfaction. 

• Ability to work with minimal supervision and prioritize workload while maintaining confidentiality in a dynamic, fast-paced environment. 

• Ability to adapt to business needs and work well under pressure. 

• Ability to organize individual work tasks and outcomes to meet deadlines. 

• Effective problem solving and conflict resolutions skills.  

• Exceptional communication, writing skills.

Organizational Core Values

• Integrity: Stay true to our mission, purpose, and vision; act in harmony with our beliefs and values; gain trust while respecting boundaries; keep commitments, hold ourselves and others accountable.
• Courage: Care deeply and enthusiastically in the organization’s mission and purpose; take smart risks and challenge status quo; challenge actions inconsistent with organization’s values; speak up, even when uncomfortable; perform heroic actions advocating for those the organization serves.
• Generosity: Extend hospitality, appreciation, and have dedication to serve others; seek what is best for the organization rather than self; act humbly; treat everyone with kindness and dignity.
• Visionary: Embrace an entrepreneurial spirit; pioneer new ideas and demonstrate curiosity, set audacious goals and extend beyond minimum expectations; embrace failure to break boundaries and learn rapidly; be willing to do things differently; adapt and stay nimble by finding time to simplify.
• Leadership: Serve first and focus on growth & well-being of the people we serve; humbly guide and lead others to make a positive difference; contribute to the larger good; share knowledge; commit self and others to professional growth; be a life-long learner; engage in open, honest communication.
• Excellence: Perform with integrity to ensure accurate and competent results with a positive impact; achieve the results the organization promises; consider other points of view; think critically and problem solve by identifying root causes; show unity through teamwork; embrace collaboration across silos, functional teams, and external partners.

EXPERIENCE/POSITION REQUIREMENTS

Required

• A High School Diploma or GED.  

• Minimum of one year of experience in workforce development or customer service. 

• Basic level use of: Microsoft Word, Excel, PowerPoint, and Outlook, LinkedIn, and other business-related networking applications, as appropriate. 

• Demonstrated ability to effectively communicate verbally and in writing with internal and external organizations in a way that conveys a positive, helpful image. 

• Lived experience or experience working with populations impacted by poverty and/or trauma. 

• Excellent customer service skills with strong service mindset, superior communication skills, public speaking, process driven, and have a keen attention to detail. 

• Must be able to work in a culturally diverse and fast-paced environment and demonstrate a commitment to diversity, equity and cultural competency. 

• Leading health care package, including medical with both F.S.A. and H.S.A. options, dental, and vision
• Basic Life and AD&D Insurance, Short Term Disability, and Long Term Disability Insurance
• Voluntary/supplemental group term life insurance, group AD&D insurance, hospital indemnity coverage, accident coverage, critical illness coverage, legal coverage, and identity theft coverage
• 403(b) Retirement Plan with a leading employer discretionary contribution
• Paid Vacation (accrue 12 hours/month), Sick (accrue 8 hours/month), Bereavement (1 week), Jury Duty and Military Leave
• 11 Paid Holidays, plus additional Floating Holiday and Birthday Holiday
• Cell Phone Reimbursement Allowance, Internet Reimbursement Allowance and Personal Development Reimbursement Allowances
• Tuition Reimbursement program and a qualified employer for the Federal Loan Forgiveness Program

Career Path Services is a workforce development and employment training 501(c)3 nonprofit headquartered in Spokane, WA. As an organization, we pride ourselves in being a part of our community and truly enriching the community we work in. We value our diverse team-based environments while recognizing the creativity and initiative of individuals. Career Path Services is committed to honoring our employees' service to our mission and values by providing continuous training and development opportunities. We have been honored to be named a top 50 Best Nonprofits to Work For by the Nonprofit Times seven years in a row, and are more than proud of our employees who make this happen. Our amazing employees make us a great place to work because of their high character and competence.

Career Path Services is an equal opportunity employer. Auxiliary aids and services are available upon request to persons of disability. TTY relay 1-800-833-6388