Are you a system transformer? Do you like to build a positive culture?
Do you want to impact a workforce system to achieve the vision of a regionally integrated, job-driven service delivery system to meet the needs of the Olympic Region?

We are seeking a visionary and inspirational leader to serve as the WorkSource System Coordinator (One-Stop Operator) providing organizational development and operational excellence leadership in the Olympic Consortium Region serving Kitsap, Clallam and Jefferson counties!

The WorkSource System Coordinator would lead and oversee day-to-day operations and coordinate communication and partnership with Olympic Workforce Development Council (OWDC).  This position partners to strategically implement and advance Workforce Innovation and Opportunity Act (WIOA) Integrated Service Delivery (ISD) through leadership and social engagement of WorkSource staff and community stakeholders, operational administration and reporting. 

A successful WorkSource System Coordinator will have an entrepreneurial spirit, be performance driven, able to work well under pressure and meet multiple and conflicting deadlines, and demonstrate cooperative behavior and strong initiative. The WorkSource System Coordinator works autonomously and in a collaborative relationship with management, partners, and front-line staff to meet goals of the program and fund source. In this role, you will need an ability to adapt to a continually evolving environment, operationalize vision of the fund source, and an internal drive to develop and lead change initiatives designed to improve controls and methodologies. The primary goal is to create a seamless system of partners among workforce development, economic development, business, and community agencies to meet the needs of employers and job seekers in the Olympic Region.

• With the Olympic Workforce Development Council, lead Olympic WorkSource, including site operations, space configuration, customer flow, and integration;
• Convene Partnership meetings;
• Develop a charter by leading and convening partners in the design and implementation of functional integration in cooperation with Olympic WorkSource;
• Leading the One-Stop Site Certification process for WorkSource;
• Operationalizing the vision of Olympic Workforce Development Council for WorkSource;
• Promoting the services available on the One-Stop System, including the development of marketing and outreach materials, with support from Olympic WorkSource;
• Being knowledgeable of the mission and performance standards of all partners and facilitating cross-training among all staff;
• Evaluating customer needs and satisfaction data to continually refine and improve service strategies, including exploring implementing a real-time customer feedback model;
• Ensuring that the Olympic WorkSource state and federal policies and procedures are effectively communicated and carried out at WorkSource;
• At the highest level, coordinating outreach to business and job seeker customers, which includes coordinating the development of marketing, outreach, and labor market information materials;
• Complying with all policies governing the operations of a one-stop center;
• Working with the Partnership to determine a process for meeting the goals set forth in the Workforce Innovation and Opportunity Act;
• Working with the Olympic WorkSource and partners to define and provide a means to meet common operational needs, such as training, technical assistance, and additional resources, etc.;
• Facilitating sharing of data and information;
• Representing the WorkSource Centers at community meetings to promote services or discuss partnership opportunities;
• Ensuring EEO requirements are met, including coordination of staff training.

• Be an inspirational, goal-driven and person-focused manager who can successfully translate leadership’s drive for excellence into clear work-plans and objectives.
• Have the ability to develop strategies to carry out area initiatives and drive change.
• Be willing to create a truly functionally integrated one-stop center, which will
• Have the ability to use both qualitative and quantitative data to inform operational, programmatic and strategic decisions.
• Be familiar with Customer Centered Design principles and the ability to utilize them to create process improvements which are customer centric in nature.
• Be a skilled communicator who is flexible and willing to communicate changes as needs evolve.
• Be someone who is willing to take risks developing and deploying new service strategies while working closely with the WDC and partners to understand and mitigate certain risks;
• Be willing to negotiate and compromise with key partners to achieve mutually beneficial goals.
• Have a commitment to partnership; and be willing to work on behalf of the Olympic WorkSource to achieve its goals and vision for a functionally integrated workforce system that is well-prepared to meet the needs of local businesses and job seekers.
• Balance the need for growth and progress with the need to involve staff and managers at all levels;
• Have the ability to establish accountability through clearly defined expectations while creating room for innovation and creativity to take place within the team.
• Have the ability to work remotely and engage customers from various virtual and tele platforms.
• Have the ability to lead and work remotely, managing hybrid teams.
• Demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment.

• Integrity: Stay true to our mission, purpose, and vision; act in harmony with our beliefs and values; gain trust while respecting boundaries; keep commitments, hold ourselves and others accountable.
• Courage: Take smart risks and challenge status quo; challenge actions inconsistent with organization’s values; speak up, even when uncomfortable; perform heroic actions advocating for those the organization serves.
• Generosity: Extend hospitality, appreciation, and have dedication to serve others; seek what is best for the organization rather than self; act humbly; treat everyone with kindness and dignity.
• Visionary: Embrace an entrepreneurial spirit; pioneer new ideas and demonstrate curiosity; embrace failure to break boundaries and learn rapidly; be willing to do things differently; adapt and stay nimble by finding time to simplify.
• Leadership: Humbly guide and lead others to make a positive difference; contribute to the larger good; share knowledge; commit self and others to professional growth; be a life-long learner; engage in open, honest communication.
• Excellence: Perform with integrity to ensure accurate and competent results with a positive impact; extend beyond minimum expectations; consider other points of view; think critically and problem solve by identifying root causes; show unity through teamwork.

• A Bachelor’s Degree in: Business Administration, Human Resources, Social Work, Communication, Personnel Management, Sociology, Counseling, Public Administration, Education, Workforce Development, Psychology, Organizational Effectiveness, Organizational Development, Operational Excellence, Change Management, or Social Services’ related field. (Experience may be substituted for the degree requirement on a year for year basis).
• Minimum 3 years demonstrated experience in a management position with a community based organization specializing in workforce development, employment and training, education, organizational development, organizational effectiveness, operational excellence, change management, or related services.
• Experience in leading teams.
• Proven track of building organization-to-organization relationships, and improving system effectiveness.
• Skilled communicator and consensus builder with demonstrable success facilitating difficult conversations until achieving win-win outcomes.
• Demonstrated proficiency in project management and applying LEAN principles, including experience in building systems, measuring performance and customer satisfaction.
• Requires advanced level use of: Microsoft Word, Excel, PowerPoint, and Outlook; LinkedIn, and other business-related networking applications, as appropriate.
• Must be able to work in a culturally diverse and fast-paced environment and demonstrate a commitment to diversity, equity and cultural competency.
• Daily availability of personal vehicle or alternate method of transportation sufficient to meet the daily transportation requirements of the position is a condition of employment. Copies of driver’s license and auto liability insurance coverage is required for personnel file at time of hire and annually thereafter.
• Proof of COVID-19 Vaccination

• A Master's Degree
• Two years of experience in operating federal or complex programs.
• A proven ability to develop a network of employment training and job placement resources with the private sector.
• Project Management and Program Implementation experience strongly preferred.
• Demonstrated success working with people from a variety of backgrounds which may include disabilities, criminal history, homeless, family violence, poverty etc.

• Leading health care package, including medical with both F.S.A. and H.S.A. options, dental, and vision
• Basic Life and AD&D Insurance, Short Term Disability, and Long Term Disability Insurance
• Voluntary/supplemental group term life insurance, group AD&D insurance, hospital indemnity coverage, accident coverage, critical illness coverage, legal coverage, and identity theft coverage
• 403(b) Retirement Plan with a leading employer discretionary contribution
• Paid Vacation (accrue 12 hours/month), Sick (accrue 8 hours/month), Bereavement (1 week), Jury Duty and Military Leave
• 11 Paid Holidays, including Floating Holiday and Birthday Holiday
• Cell Phone Reimbursement Allowance and Personal Development Reimbursement Allowances
• Tuition Reimbursement program and a qualified employer for the Federal Loan Forgiveness Program