• Reach and invite customers through initial engagement to apply for services at quantities and qualities that lead to exceeding enrollment goals and produce program outcomes.
• Regularly direct outreach with all sites on the Spokane WorkSource Campus (Next Generation Zone, WorkSource Spokane and Resource Center of Spokane County) to connect with any customer who has childcare as a barrier. Work with them 1:1, screen for state childcare assistance eligibility, before enrolling in our childcare initiative.
• Coordinate with each family’s Career Coach/Career Specialist to ensure training/work goals are being addressed and there’s a sustainability plan for the family’s childcare needs beyond scope of program.
• Create childcare sustainability plans and maintain plans for all enrolled customers.
• Screen applications for eligibility for programs/funding streams within the WorkSource Campus for employment assistance and other support service needs.
• Perform data entry for all customers in state database and process vouchers/payments for all customers for direct childcare.
• As needed assist families in navigating the application process for Friends, Family, and Neighbor (FFN) care.
• Work to reduce wait time and connect families to other value-added community services / resources as quickly as possible. Stay current on all WorkSource programs, workshops, and activities and refers guests to appropriate resources as needed. Liaise with those in the community working on a new database for connecting families with available childcare openings.
• Develop, expand, and maintain working relationships with partners, employers, and fund sources that achieve desired outcomes by identifying needs, developing solutions, establishing goals, and executing plans. Timely, consistent, and professional communication is essential to the success of the program.

• Skilled in following highly detailed instructions, program regulations and guidelines.
• Ability to synthesize information from a variety of sources to draw conclusions and an ability to communicate information (verbally and in writing) in a respectful manner that ensures full comprehension for all parties.
• Exceptional data entry skills, ensure accurate and timely collection of data into appropriate MIS databases for adherence to policies and in accordance with established procedures and processes.
• Ability to assess needs, meet standards for service and evaluate customer satisfaction. Ability to proactively reach out, secure resources, and leverage existing relationships with community partners.
• Ability to organize individual work tasks adapt to business needs and meet deadlines.
• Effective problem-solving and conflict resolution skills.
• Embrace of technology, good working knowledge of office machine technology, ability to learn new software.
• Ability to work remotely, if needed, and engage customers from various virtual and tele platforms.
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment. Someone who can empathize with the challenges, and who is solution focused.

• Integrity: Stay true to our mission, purpose, and vision; act in harmony with our beliefs and values; gain trust while respecting boundaries; keep commitments, hold ourselves and others accountable. 
• Courage: Take smart risks and challenge status quo; challenge actions inconsistent with organization’s values; speak up, even when uncomfortable; perform heroic actions advocating for those the organization serves. 
• Generosity: Extend hospitality, appreciation, and have dedication to serve others; seek what is best for the organization rather than self; act humbly; treat everyone with kindness and dignity. 
• Visionary: Embrace an entrepreneurial spirit; pioneer new ideas and demonstrate curiosity; embrace failure to break boundaries and learn rapidly; be willing to do things differently; adapt and stay nimble by finding time to simplify.
• Leadership: Humbly guide and lead others to make a positive difference; contribute to the larger good; share knowledge; commit self and others to professional growth; be a life-long learner; engage in open, honest communication. 
• Excellence: Perform with integrity to ensure accurate and competent results with a positive impact; extend beyond minimum expectations; consider other points of view; think critically and problem solve by identifying root causes; show unity through teamwork.

• High School Diploma or GED.
• Advanced use of Microsoft Word, Excel, PowerPoint, Outlook; LinkedIn, and other business-related networking applications, as appropriate.
• Flexibility in working some evening and/or weekend hours.
• Must be able to work in a culturally diverse and fast-paced environment and demonstrate a commitment to diversity, equity and cultural competency.

• Bachelor’s Degree in Business Administration, Human Resources, Social Work, Communication, Workforce Development, Psychology, or Sociology.
• Lived experience as stay-at-home parent, childcare provider, or early learning experience.
• Experience with Trauma Informed Care, family systems background, or a social work background.
• Demonstrated success working with people from a variety of backgrounds which may include disabilities, criminal history, homeless, family violence, poverty, etc.

• Leading health care package, including medical with both F.S.A. and H.S.A. options, paid employee and family dental and vision coverage
• Company paid Basic Life and AD&D Insurance, Short Term Disability, and Long Term Disability Insurance
• Voluntary/supplemental group term life insurance, group AD&D insurance, hospital indemnity coverage, accident coverage, critical illness coverage, legal coverage, and identity theft coverage
• 403(b) Retirement Plan with a leading employer discretionary contribution
• Paid Vacation (accrue 12 hours/month), Sick (accrue 8 hours/month), Bereavement (1 week), Jury Duty and Military Leave
• 13 Paid Holidays, including Floating Holiday and Birthday Holiday
• Cell Phone Reimbursement Allowance and Personal Development Reimbursement Allowances
• Tuition Reimbursement program and a qualified employer for the Federal Loan Forgiveness Program

Job: Child Care Navigator (Temporary/Project)
Primary Location: Resource Center of Spokane County/Spokane WorkSource
Salary: Full Salary Range is $53,000-78,000 annually. Most starting salaries will be at or near the base of that range, DOE.
Recruitment Closing Date: TBD - The hiring authority reserves the right to make hiring decisions and/or close this posting at any time. Interested applicants are encouraged to apply early.